Engineering Support Demand Management
Engineering Support Demand Management (ESDM)
The through-life tasking toolkit
Photograph Crown Copyright
Tool overview: what is the Engineering Support Demand Management tool?
A task management system enabling support staff to raise technical and engineering tasks, gain budget approval and place a task and track progress directly with their suppliers.
Originally developed in conjunction with DE&S where complex equipment are maintained and supported by a wide ranging customer base including: military, industry and partner nations, who all need access to a central repository for technical and engineering tasks.
ESDM is used by the Typhoon project community to create process and manage demands for technical and engineering tasks, including equipment, manpower & technical queries, in support of the Typhoon Availability Service contract.
Key Benefits
* Automated demand process with transparent overview with a complete audit trail - easily track the notes, evidence, documents and communications that accompany each step in the demand process.
- Ensures demands can be tracked and visibility is available throughout the lifecycle.
- Ability to link demands to the original issue and the budget approval process, allowing the user to see the original problem and track funding commitments.
- Provides multiple configurable reports in support of the wider user community.
The technical features
- Role-Based Access and Control for secure & simple to use accessibility
- The tool is both approved by and hosted on the RLI and is compliant with MoD Network policy and procedures including JSP 440 - Security Standards
- Web-enabled, enabling remote access across local intranets.
- Web-based collaborative architecture with configurable workflow and process
- Designed to meet National Archive Standards in particular BS10008 and ISO 27001
- Structured Data Feeds via Web Services or Assured Messaging to enable integration with other third-party tools
- Comprehensive configurable management reports
- Comprehensive ‘Google style’ search
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