Solutions and Services
Application development
Integral solution deployment
Integral to every tlmNexus project is a package that enables the successful deployment of the digitised system, and provides ongoing support:
Secure hosting
IS27001 information security management
Cyber Essentials Certified Plus
Legacy data import
To facilitate and speed up successful deployment, freeing personnel to concentrate on their operational roles
Training
A continuously growing suite of training support including documents, videos and online tuition
Service desk
24/7 help desk to ensure that problems are resolved as fast as possible.
Additional and complementary services
Many customers require more support, and engage with the tlmNexus Customer Success programme, which in addition to the integral solution deployment, allows us to work increasingly seamlessly as part of the customer’s team.
Our Customer Success team is involved at the start of a contract, putting together a Customer Success plan with identified goals, and continues throughout the lifetime of the service.
At the heart of the programme is the Customer Success Journey, a key aim of which is to ensure the customer gets value from using the new digitised process, and that they get it as quickly as possible after implementation. We work together to monitor, capture and communicate that value, so that the customer’s business can see the return on investment and build on it.
We are the guides to help the customer get the most from their digitised toolkit, in particular the benefits required. We give end users everything they need to embed the new process as part of the way they work.
APPLICATIONS/SERVICES CATALOGUE
CASE STUDIES
tlmNexus Ltd,
Telecom House, 125 – 135 Preston Road, Brighton, East Sussex, BN1 6AF